FREQUENTLY ASKED QUESTIONS
JMWEEKENDRENTAL FREQUENTLY ASKED QUESTIONS
Where are you located?
We are located in Thomastown, Melbourne!
We also offer a Personalised Delivery Service around Melbourne, and one of our drivers will drop off and pickup your booking so you don’t have to worry about a thing!
Express Postage is also available Australia Wide.
How do I make a booking?
All bookings can be made via our website 24/7!
You can browse by size, colour, category, brand or simply search a specific item.
Please follow the “How to Book” instructions on the Product Page of the garment you wish to book.
At checkout, you can select to Pickup your booking, have it dropped off with our Personalised Delivery Service, or have it Express Posted.
Do you offer a Try On Service?
Yes, we definitely do!
We are open Tuesday’s - Saturdays with various times available.
Please see our “OPENING HOURS” for further information!
You can book a Try On Appointment through the BOOK NOW tab on our Instagram!
Please ensure you have read through our Try On Policy prior to making an appointment >> https://jmweekendrental.com/pages/try-on-policy
Why do I have to pay for a Try On Appointment?
To secure your appointment time, you will be required to pay a $10 fee.
This is to ensure other clients are not missing out because we are fully booked but are having clients not turning up.
Your fee is non refundable if you cancel your appointment or do not hire anything after your appointment.
If you wish to book a garment after your Try On Appointment, this $10 fee is redeemable towards your booking until 11:59pm on the day of your Try On. You can pay and secure your booking on site, or take some time to decide at home and book online before it expires.
Do I have to pay $10 per garment I am trying on?
No! You only have to pay one $10 fee to secure your appointment time. Within your 30 minute appointment, you are welcome to try on as many garments as you like. If you need more time, you will be required to pay another booking fee if you wish to secure back to back appointments.
Why do I need to provide ID?
We ask all clients to provide a government issued identification for security of our items, and for security of our property when attending a Try On Appointment.
If you are a minor, your parent/legal guardian must provide their photo identification as we cannot hold a client liable for our terms and conditions if they are under 18 years of age.
All information is kept strictly confidential and is not accessible by anyone except our business owner.
When can I pick up my booking?
Bookings made with pickup can be collected via our contactless pick boxes up to 48 hours prior to your event date.
You will receive a text confirmation with instructions once it is ready for pickup.
If you need to arrange an earlier pickup date, please contact us!
Please note that early pickups are subject to availability and potential extension fees.
Do you offer Delivery or Postage?
Yes! We offer a Personalised Delivery Service within Melbourne.
We also offer Express Postage Australia Wide.
When do I have to return?
JMWEEKENDRENTAL has a 48 hour (2 day) return policy!
You will receive your return date on your labelled card upon receiving your booking, and a follow up text the day after your event with relevant instructions.
If you booked with pickup, simply place your item in our contactless return boxes with the 48 hour return frame!
If you booked with Personalised Delivery, we will organise a day to collect your booking.
If you booked with postage, please use the pre filled return satchel you received, and lodge the parcel inside a post office on the first business day after your event!
I need to cancel my booking/change the date, are there fees involved?
There are relevant fees associated with cancellations and change of date with are dependant on the time period in which you are doing so.
For further information, please refer to our terms and conditions >> https://jmweekendrental.com/pages/jmweekendrental-terms-and-conditions
How much is Delivery or Postage?
Express Postage is $25.90, which includes a pre filled return satchel. This is Australia Post’s current prices and are subject to change.
Our Personalised Delivery Service price is dependent on your location by radius from our Thomastown location.
Please see table below for rough pricing. You can view your estimated radius using the below link also!
Do you sell any of your stock?
Yes we do! We are always adding pre loved items to our selling page to make room for new stock!
You can browse and shop @jmweekendrental_selling on Instagram