FREQUENTLY ASKED QUESTIONS

JM WEEKEND RENTAL – Frequently Asked Questions

Where are you located?

We are located in Thomastown, Melbourne.

We also offer a Personalised Delivery Service around Melbourne, where one of our drivers will drop off and collect your booking—so you don’t have to worry about a thing.
Express Postage is also available Australia-wide.

How do I make a booking?

All bookings are made online via our website and are available 24/7.

You can browse by size, colour, category, or brand—or search for a specific item.
Please follow the “How to Book” instructions on the product page of your chosen garment.

At checkout, you can select:

• In-store pickup

• Personalised Delivery

• Express Postage

Do you offer a Try-On Service?

Yes, we do!

We are open Tuesday to Saturday, with various appointment times available.
Please refer to our Opening Hours for more details.

Try-on appointments can be booked via the BOOK NOW tab on our Instagram.

Before booking, please ensure you have read our Try-On Policy:
👉 https://jmweekendrental.com/pages/try-on-policy

Why do I have to pay for a Try-On Appointment?

A $15 booking fee is required to secure your appointment time. This helps prevent no-shows and ensures availability for other clients.

• The fee is non-refundable if you cancel or choose not to hire.

• If you proceed with a booking, the $15 is redeemable towards your hire until 11:59pm on the day of your appointment.

• You can secure your booking in-store or book online later that day before the credit expires.

Do I have to pay $15 per garment?

No. The $15 fee covers your entire 30-minute appointment, and you may try on as many garments as you like during that time.

If you require additional time, you’ll need to book a second appointment, which will incur another fee.

Why do I need to provide ID?

We require government-issued photo identification for the security of our garments and property.

If you are under 18, a parent or legal guardian must provide their ID, as minors cannot be held liable under our terms and conditions.

All personal information is kept strictly confidential and is only accessible by JM Weekend Rental. No information can be shared beyond our company due to the Privacy Act.

When can I pick up my booking?

Pickup bookings can be collected up to 72 hours prior to your event date.

You’ll receive a text confirmation once your booking is ready, including pickup instructions.

If you require an earlier pickup, please contact us—this is subject to availability and may incur extension fees.

Do you offer delivery or postage?

Yes!

• Personalised Delivery Service is available within Melbourne

• Express Postage is available Australia-wide

When do I return my booking?

For bookings being dropped off to our store, we have a 2-day return policy.

All bookings must be returned by 8:00pm on the second day after your event.

For bookings with a postal return, items must be lodged inside a post office by 4:00pm on the first business day after your event.

Return instructions will be:

• Included on your labelled card with your booking

• Sent via text the day after your event

Return methods:

• Pickup bookings: Place items in our contactless return box

• Personalised Delivery: We’ll organise a collection

• Postage: Use the pre-filled return satchel and lodge it at a post office on the first business day after your event

I need to cancel or change my booking date, are there fees?

Yes, fees may apply depending on how close your cancellation or change is to the event date.

Please refer to our full Terms & Conditions for detailed information:
👉 https://jmweekendrental.com/pages/jmweekendrental-terms-and-conditions

How much is delivery or postage?

• Express Postage: $30–$35 depending on the item (includes a pre-filled return satchel). Prices are based on Australia Post rates and may change.

• Personalised Delivery: Pricing is calculated based on your distance from our Thomastown location.